Shipping Information and Returns

Shipping Information

All Roar Potential products are currently sent via Royal Mail. We offer Second- and First-Class delivery.

Charges

Royal Mail charges £2.90 for Second Class and £5.50 for First Class delivery.

At present, we only normally deliver to UK mainland. Should you require special delivery, for example, a guaranteed delivery time, or delivery to an address outside the UK mainland please contact us at admin@roar-potential.co.uk before placing your order.

We will endeavour to meet your needs, however, please be aware that this will incur additional costs.

Roar Potential cannot be held responsible if the product(s) has been misrouted, misplaced or delayed by Royal Mail. We will ask for certificates of proof of postage from Royal Mail and are happy to share these with you. But in the unlikely event that you have delivery problems, you will need contact Royal Mail customer services.

It is the customer’s responsibility to ensure that we have the correct delivery details.

These include:

  • the name of the recipient,
  • house number and
  • full postcode.

We also require a contact email address, and if possible, mobile or landline phone.

This is so we can advise you when the product(s) has been dispatched or if there is an issue with your order.

 

Returns

We are so confident that you will enjoy Roar Potential product(s) that we offer a no quibble refund of the full cost of your product, or a replacement if you are unhappy with it for any reason.

However, this is apart from any issues that may have arisen with Royal Mail deliveries, which are outside our control and would need to be taken up directly with them.

Our address is Britannia House, Caerphilly Business Park, Van Road, Caerphilly CF83 3GG but we do not require you to return anything you are unhappy with.

Simply get in touch with us at admin@roar-potential.co.uk and let us know why you are unhappy (we will send you a quick survey form to help). Will either refund your payment in full or send you a replacement product, including free postage, as you prefer.

Our customer’s satisfaction is very important to us and it is also vital to us to have an excellent reputation, so we will do all we can to ensure your Roar Potential experience is a positive and pleasant one. Please help us to put things right where we have given any cause to make you unhappy.

 

NB: Roar Potential reserve the right to refuse sales.